Customer Service: New Rules for a Social Media World (Que Biz-Tech) Review

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Customer Service: New Rules for a Social Media World (Que Biz-Tech) ReviewMost people, despite playing in social media, have very little understanding of just how powerful this tool can be for an individual or business to market themselves.
What I like about Shankman is that he takes the current "cool" tools (social media and technology) and shows how they can be used to enhance the true important things, customer service and relationships. Without already having good customer skills, social media will not help a business.
Nice blending of tech and touch...Customer Service: New Rules for a Social Media World (Que Biz-Tech) Overview

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